Fire Damage – Help Guide

We have tried to answer the most frequently asked questions below. If, however, you have any specific questions about your project, please feel free to contact us at 1-888-948-1933. We’ll be glad to connect you to your account manager.


Q: How quickly can I be back in business?

A: This really does depend on the extent of the damage. Your project manager will be able to quickly assess the loss and put together a business recovery plan. With some practical steps you can take yourself and a quick response from us, we can minimize the extent of the damage and speed up the recovery time.


Q: Do I need to stop business while Action is on site?

A: As long as we are aware of any safety issues, we will organize our work to fit around you and your business needs. This means as much as possible, you can continue working.


Q: Can the building be successfully decontaminated?

A: Yes, however the extent to which it can be decontaminated needs to be determined by an assessment conducted by your account manager. We use several different proven decontamination techniques depending on the surface or material to be cleaned.


Q: Can a building’s HVAC system and duct work be decontaminated?

A: Yes. We would employ proven techniques to clean and preserve the mechanicals of the building.


Q: How willI know if the building has been properly decontaminated?

A: Your account manger will conduct tests before decontamination to determine source. A sampling “white glove” test is performed after the decontamination process.


Q: Why have my machinery and unprotected metal surfaces started to corrode?

A: Many materials consumed at the time of the fire will mix with extinguishing water and create a hydrochloric acid solution. This solution is extremely corrosive and will start to corrode ferrous surfaces often within minutes of a fire.


Q: Can I use my own labor force to help recover my home or business?

A: Some low level cleaning could be carried out by your workforce, however, you should always seek advice from your account manager first. We would not advise the cleaning of high level surfaces, this is best left to our personnel who are trained in safe access and working at heights.


Q: Should I open the windows and doors?

A: If a dehumidifier has been installed, you should keep windows and doors shut to prevent any outside moist air from entering the space.


Q: Why are the dehumidifiers still on when everything looks and feels dry?

A: Moisture gets trapped inside the walls unless the drying process is completed properly. It is likely that after a short time the trapped moisture will reach the surface and signs of water damage will return if the process is not completed thoroughly. Please do not re-decorat any water damaged areas until your account manager has approved doing so.


Q: How will I know when the building or home is com;letely dry?

A: Your account manger will take regular moisture readings and will let you know when the building is dry.



*24-HOUR SERVICE

Because you never know when a fire will occur, Action is ready around the clock. You can reach Action by calling 1-888-948-1933. Call us anytime with your fire recovery emergency. They are trained to help you evaluate your situation and to provide the guidance necessary to successfully build the system you need.